POLICIES
Arrival and Departure Policy
Check in - 1200 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check out - 1200 Hours Late check-outs are available on request and subject to availability.

Identity Proof
In keeping with Government regulations, we request all guests (on single/double occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity address proof card e.g. driving license, passport, Aadhar card or voter’s ID card. PAN Card will not be accepted as the above. Also do keep handy proof of corporate affiliations, if you have made a corporate booking.

Guarantee Policy
All bookings must be guaranteed at the time of reservation by a Credit Card. All major credit cards are accepted.

Cancellation Policy
Reservation must be cancelled by Email only 72 hours prior to the planned date of arrival. Reservations cancelled within 72 hours of the arrival date will incur a cancellation fee equivalent to one night's accommodation charge.

Refund Policy
Upon receiving the request for cancellation from the guest (as per cancellation/no show policy), the hotel will immediately contact the bank to handle the crediting process. The refund will be made through the credit card used to purchase. In a normal scenario, the refunded amount shall reflect in the next billing cycle of the credit card. However, it could take around 30-45 business days for the actual crediting to take place depending on the bank’s practice.

Child Policy
Two children up to 5 years of age can stay in the parent's room without an additional charge.
One child over 5 but less than 12 years can stay in the parent's room. Extra bed if required will be on additional charge If a child is above 12 years of age, a separate room will be required at the parent's applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)
Your favorite things
• If you have made a request for a specific bed type or smoking preference, we’ll try our best to accommodate it.
• Need an extra bed in your room? No problem, we can set it up at Rs.1,500 plus applicable tax
• Kids stay free (room only)! Two children below the age of 5 years stay for free in the same room

No smoking
The Government of India has introduced a ‘no smoking’ rule for hotels, restaurants and all public places. This means smoking is prohibited in all parts of the hotel except in designated guest rooms. Should you want a smoking room, please inform us when you make your reservation.

Cancellation Policies:
➢ General: Cancellation made after 12 noon, 72 hrs prior to the check-in date: One night's room rate will be billed to your card.

Guarantee Policy: Valid credit card details required to guarantee the reservations. We do not accept Debit Cards on our website.

For Any other clarification please drop an email us at booking@letokyohotels.com .